Our Return / Refund and Shipping Policy


RETURN/REFUND POLICY


STATIONERY ITEMS

All Stationery Brands sold by us, gets checked for quality & correct working order before it gets shipped off.

If you however do get an item that is not working properly, kindly please contact us @ info@paperworx.co.za

We will arrange with our Courier to collect the item/s from you and after inspection do an exchange of the product and reship it back to you.


PRINTING ITEMS/STOCK

 All goods are manufactured and printed on order, therefore no returns are allowed.

 

Returns are only acceptable due to wrong order shipped, or items are broken upon arrival or in a bad condition.

 

Contact us on info@paperworx.co.za to resolve this issue.

Always double check your final print artwork, before signing off for final print

 

Please check your order on delivery/collection. Please notify us in writing within 2 days of delivery/collection if your product is faulty, or it will be deemed to be in order.

 

CANCELLATION OF ORDERS
Receipt of deposit / upfront payment will be regarded as confirmation of the order.

 

A 30% cancellation fee will be charged on confirmed orders if cancelled before printing commenced. If printing commenced, a 100% cancellation fee will be charged.

Please allow at least 3 - 5 working days for small print orders to be processed & up to 7 working days for large orders.



SHIPPING / DELIVERY:

All our products for sale gets delivered by ourselves in the Roodepoort & Gauteng Westrand region and 

by "The Courier Guy" (for orders outside of the Roodepoort & Gauteng Westrand area

Delivery Fees:

Free Delivery for all orders above the value of R500 (VAT Incl)

R100 Delivery Fee for orders below the value of R500 (VAT Incl)


OUR CONTACT DETAILS FOR ANY REFUND / RETURN INFO ARE :

Telephone No:  +27 11 760 6314

Whatsapp No:   +27 79 149 4216

E-mail Address:  info@paperworx.co.za

Address:  Shop No 11, Kilburn Centre, 117 Kilburn Street, Discovery, Roodepoort, 1709

 
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